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Shipping & Returns

Shipping

2wayradiodirect.com stocks and ships product from our Distribution Center in Greer, SC.  Orders received by 2 PM EST will be shipped the same business day.  Orders received after 2 PM EST will ship the following business day.  Orders requiring custom programing may be delayed by 24 hours.  All orders ship via UPS Ground.  We offer expedited shipping including NEXT Day Air and 2nd day air at reduced rates for those customers who request it.  Our warehouse is closed on Saturday, Sunday and major holidays. 

Freight is prepaid on orders exceeding $150.00.  Freight is prepaid and added to invoices for those orders smaller than $150.00. 

Returns

2wayradiodirect.com offers a 30 day money back guarantee on all products purchased.  The Manufacturer’s Warranty applies after the 30 day period.  Motorola two way radios and accessories are covered by a one year replacement warranty.  Should your Motorola two-way radio or accessory break when used under normal working condition we will replace the item with a like item for a period of one year.  Items showing abuse and/or water damage will not be replaced.  Vertex Standard two way radios are covered by a 3 year Manufacturer’s Warranty.  The Manufacturer will repair or replace a radio found to be defective due to a manufacturing process for the three year period.  Vertex Standard two way radios showing signs of user abuse or damage may be accessed a repair fee.  You will be notified of this before a repair is done.  Vertex Standard accessories are covered by a one year warranty.  Vertex Standard accessories showing signs of abuse will not be replaced.